Privacy Policy
At Walkers Cleaning, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website, contact our team, or use our cleaning services.
1. Information We Collect
We collect personal information to provide professional cleaning services and deliver a seamless, secure user experience. The types of data we may collect include:
Contact Details: Name, email address, phone number, and residential or business address.
Service Information: Details about your cleaning requests, property type, and preferred times.
Payment Information: We use secure third-party processors and store limited billing information (excluding full credit card details).
Website Usage Data: Through cookies and analytics tools, we may collect data on your interactions with our website (e.g., pages visited, time on site, device type, and browser).
2. How We Use Your Information
We use your data only to improve your experience and deliver our services effectively. Uses may include:
Scheduling and managing cleaning appointments.
Communicating via phone or email about your bookings or inquiries.
Processing invoices and payments securely.
Sending service updates, feedback surveys, or occasional promotional offers (you may opt out anytime).
Monitoring website performance and improving usability through Google Analytics and similar tools.
3. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your data only under these conditions:
Service Providers: With trusted partners like payment processors, booking systems, or customer support platforms.
Legal Obligations: If required by law or legal proceedings.
Business Transfers: In the event of a merger, sale, or acquisition.
All third parties are required to respect your data and use it only as instructed by us.
4. Your Data Rights
You have the right to:
Access the personal information we hold about you.
Request correction or deletion of your data.
Withdraw consent for marketing emails.
Lodge a complaint with the appropriate data protection authority if you believe we have mishandled your information.
To exercise these rights, please email us at hello@walkerscleaning.com.au
5. Data Retention
We retain your data only as long as necessary for the purposes outlined above or to comply with legal and accounting requirements. When no longer needed, we safely delete or anonymise your information.
6. Cookies & Tracking Tools
Our website uses cookies to enhance user experience and track how our website is used.
Cookies help us:
Understand visitor preferences.
Analyse traffic sources and patterns.
Improve site content and navigation.
By continuing to use our site, you consent to our cookie usage. You can control cookie settings through your browser at any time.
7. Third-Party Links
Our website may contain links to third-party websites. Once you leave our site, we are not responsible for their privacy practices. Please review their privacy policies separately.
8. Data Security
We take reasonable technical and organisational measures to protect your data. This includes SSL encryption, secure storage, and limited access to your information by authorised personnel only.
However, no internet-based service is 100% secure, and we encourage you to take precautions when sharing sensitive information online.
9. Children’s Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with information, please contact us for immediate removal.
10. Updates to This Policy
We may occasionally update this Privacy Policy to reflect legal or service changes. Any updates will be posted on this page with a revised "Effective Date." We encourage you to review this policy regularly.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Walkers Cleaning
Email: hello@walkerscleaning.com.au
Phone: 0455 174 526
Website:www.walkerscleaning.com.au